FREQUENTLY ASKED QUESTIONS

Start with the job you need to do. Compare intended use, key specifications, included accessories, and availability on each product page before ordering.

Open the product page and review the description, specifications, variant details, and package contents. If a detail is not listed, contact SEESE before ordering.

Contents vary by model. Check the exact in-box list for batteries, chargers, nozzles, blades, sockets, attachments, cases, and other accessories.

Use only the compatible battery and charger listed for the model. Follow the included manual for charging, storage, operating temperature, and care, and do not use damaged power accessories.

Only use combinations identified as compatible for your exact model. Visit Battery & Accessory Help, or send us both model numbers before choosing an accessory.

U.S. orders ship from our West Coast warehouse and are dispatched within 48 hours. Estimated delivery is 3–7 days after dispatch. Delivery estimates are not guaranteed arrival dates.

For shipping charges or any available free-shipping offer, please contact us before ordering.

Read our Shipping Policy. If tracking was provided, use the link in your shipment notification. Include your order number when asking about a delivery.

Contact us as soon as possible with your order number and the change you need. We will check the processing and shipment status. A request does not confirm cancellation or an address change; an order already being prepared or shipped may not be changeable. Wait for our confirmation.

Open the tracking link in your shipment notification and note the latest scan and date. A label-created status does not by itself mean the carrier has collected the parcel. If tracking appears stalled or the expected delivery window has passed, send us your order number and tracking number so we can check the shipment.

Check the delivery address on your order and any delivery photo or location shown by the carrier. Check with household members or your building reception. If you still cannot locate the parcel, contact us with your order and tracking numbers and tell us what you have checked so we can investigate.

Report the issue with your order number, exact model, and a description of what arrived or is missing. Keep the packaging and any available photos of the item, package, and label. We may ask for photos or a short video to understand the problem. Do not use a visibly damaged tool, battery, or charger.

After review, we will explain the available next steps, which may include product guidance, a replacement item or part, or a return/refund under the applicable policy.

Check the instructions for your exact model and the listed compatible accessories. Tell product support what happens, when the issue started, and any checks you have already made. A short video can help if it can be recorded safely. Do not dismantle the tool or keep operating it if it appears unsafe.

For questions about performance, such as airflow, pressure, or magnetic strength, include the task and setup. We will first check whether guidance or a different resolution is appropriate; sending the same item again may not solve a performance mismatch.

Start with our Returns & Refunds policy, then contact us with your order number and a description of the issue. Please wait for return instructions before sending anything back.

Contact support first so we can confirm the issue, the required item or part, and availability. We will agree the next step with you before arranging a replacement and confirm the delivery details when needed. A replacement is not automatically approved when a request is submitted.

If you are checking an agreed replacement, reply in the same support conversation with your original order number. Use the replacement tracking information when provided. Tell us about any existing refund request so the resolution can be coordinated.

Reply in your existing support conversation with your order number and refund confirmation, if available. Approved refunds are issued to the original payment method when possible; the time to appear depends on the payment provider and bank. See the Returns & Refunds policy.

Request a manual or product guidance and include the exact model shown on your tool or packaging. We will use that information to check which materials are available for your model.

Contact product support with your model, purchase date, place of purchase, and order number if available. Ask us to confirm any warranty terms that apply to your exact product and purchase. Warranty coverage is separate from the returns process.

For a TikTok Shop order, use the order details and support or return options in TikTok Shop. Include that platform order number when contacting SEESE about the product. Marketplace cancellation, return, and dispute processes follow the rules shown for that purchase; they are separate from orders placed on the SEESE website.