HOW CAN WE HELP?

Include your order number, place of purchase, exact product model, purchase date, and a short description. For delivery issues, include the tracking number; for damaged or missing items, describe what arrived and keep any useful photos. Send photos or video by email, and do not include payment card details.

Report the issue with your order number, exact model, and a description of what arrived or is missing. Keep the packaging and any available photos of the item, package, and label. We may ask for photos or a short video to understand the problem. Do not use a visibly damaged tool, battery, or charger.

After review, we will explain the available next steps, which may include product guidance, a replacement item or part, or a return/refund under the applicable policy.

Check the instructions for your exact model and the listed compatible accessories. Tell product support what happens, when the issue started, and any checks you have already made. A short video can help if it can be recorded safely. Do not dismantle the tool or keep operating it if it appears unsafe.

For questions about performance, such as airflow, pressure, or magnetic strength, include the task and setup. We will first check whether guidance or a different resolution is appropriate; sending the same item again may not solve a performance mismatch.

Contact us as soon as possible with your order number and the change you need. We will check the processing and shipment status. A request does not confirm cancellation or an address change; an order already being prepared or shipped may not be changeable. Wait for our confirmation.

Open the tracking link in your shipment notification and note the latest scan and date. A label-created status does not by itself mean the carrier has collected the parcel. If tracking appears stalled or the expected delivery window has passed, send us your order number and tracking number so we can check the shipment.

Check the delivery address on your order and any delivery photo or location shown by the carrier. Check with household members or your building reception. If you still cannot locate the parcel, contact us with your order and tracking numbers and tell us what you have checked so we can investigate.

Contact support first so we can confirm the issue, the required item or part, and availability. We will agree the next step with you before arranging a replacement and confirm the delivery details when needed. A replacement is not automatically approved when a request is submitted.

If you are checking an agreed replacement, reply in the same support conversation with your original order number. Use the replacement tracking information when provided. Tell us about any existing refund request so the resolution can be coordinated.

Reply in your existing support conversation with your order number and refund confirmation, if available. Approved refunds are issued to the original payment method when possible; the time to appear depends on the payment provider and bank. See the Returns & Refunds policy.

For a TikTok Shop order, use the order details and support or return options in TikTok Shop. Include that platform order number when contacting SEESE about the product. Marketplace cancellation, return, and dispute processes follow the rules shown for that purchase; they are separate from orders placed on the SEESE website.

Follow the manual and safety labels supplied with your exact model. If you are missing instructions or are unsure whether an accessory is suitable, stop and request product guidance before using it.